What Trillitask Desk does

A help desk for small teams: support email becomes tickets, customers get a branded help page, and AI intake forms gather details up front.

Included with TrilliOne Business and TrilliOne Pro

Trillitask Desk is where you handle customer support. It lives at desk.trillitask.com and uses your Trillitask account: click Sign in and you’ll come right back signed in. From Trillitask itself, use Apps → Desk in the sidebar.

  • Tickets: every support request in one queue, highest priority first. See Work your ticket queue.
  • Support inboxes: connect support@yourbusiness.com and every email to it becomes a ticket. Your replies go out from that same address.
  • Portals (help pages): a page with your logo where customers can send a request and follow their ticket.
  • Intake forms: a short chat with an AI that gathers the details before a ticket is opened.
  • Teams: work tickets together, with control over what each person can do.

The Desk menu

On the left: Tickets (with a count of open tickets), then under Settings: Portals, Intake forms, Support inboxes, Teams (or Team & permissions inside a team) and Plan & usage ↗. Your name at the top right opens the workspace switcher and Sign out.

Your customers never need an account. They email you, or use your help page.