Keep spam out with sender confirmation
First-time senders confirm their email address before their ticket opens, so bots never reach your queue.
Included with TrilliOne Business and TrilliOne Pro
When Require confirmation from first-time senders is on for a help page, someone writing in for the first time gets an email, “Please confirm your support request”, with a Confirm my request button. Their ticket waits under Pending until they click it.
Once they confirm, the ticket opens normally and that person is trusted from then on, for that help page.
- It applies to emails and to the request form on your help page.
- Pending tickets don’t count as open and aren’t included under All.
- Inboxes that aren’t linked to a help page don’t use confirmation.