What your customers see
No account needed: customers email you or use your help page, and every ticket has a private page where they can follow along and reply.
Included with TrilliOne Business and TrilliOne Pro
Sending a request
Customers email your support address as usual, or fill in Submit a support request on your help page (name, email, subject and message).
Their ticket page
Every ticket has its own private page with your branding. The link is at the bottom of every reply you send, and on the screen after they submit. On it they can:
- read the whole conversation (your messages are labeled Support),
- reply and attach files, including photos and documents up to 15 MB.
A reply on a resolved ticket reopens it. Once a ticket is Closed, the page asks them to send a new request instead.
The link is private to that ticket. Anyone with the link can see the conversation, so customers shouldn’t share it.